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Customer Service

Shipping & Delivery
The following information details our delivery charges and estimated delivery timescales in relation to particular territories in Jordan, Saudi Arabia, United Arab Emirates, Qatar, Kuwait, Oman, Lebanon, Egypt, Iraq, Morocco, Tunisia & Algeria and Libya.

If you would like to have a product delivered to a country, or territory which is not listed, then please contact us from inside UAE: 800WYSADA  or 800 997232, outside UAE: +971 800 997232, or inside Jordan: +962 78 7773999 to see if we can facilitate your order.

Please note: While we will always aim to meet the delivery timescales stated below, they are estimates only.
There may circumstances beyond our control, which could result in delay, or mean that an order cannot be delivered to your preferred destination. In such instances, we will endeavor to inform you, and resolves the issue as soon possible.
Returns & Replacements

How to return items

If for any reason you wish to return a product, please contact our customer care team as soon as possible, and our team will take care of your request :

Holiday: Friday.

Items eligible for return

  • • Products that are damaged or faulty
  • • Orders that arrive incomplete

* All returns must be returned in their original packaging, and in the condition which they were received.

Please contact our call center within 3 working days of delivery to request an item return. We will collect the item for free, from any location. Credit may be returned to you in the following ways:

  • • As store credit in your Wysada account, with no expiry date
  • • As an exchange (as appropriate) for another item from Wysada
  • • As a refund to your credit card

Please note: If you have changed your mind after receiving your purchases, you must send the items back to our warehouse within 3 days of delivery, using any shipping company of your choice, at your expense. The amount will be reimbursed only as store credit to your Wysada account.

 

Items which cannot be returned

Any purchase labeled as "Final Sale" or "Cannot be returned" on our site are not eligible for returns.

 

Happy shopping!